What you share
The request form collects your name, email, phone number, travel addresses and times, party and luggage details, vehicle preference and optional notes. Your signed-in account identifier links your saved requests to your account. Avoid including sensitive information or document numbers in the notes.
How the information is used
Submitted journey requests are stored in the website’s database so you can view, download, withdraw or delete them. The chauffeur contact form also stores your contact details, company, travel dates and message in the owner’s enquiry inbox. Contact the team at info@blacktransfer.com to ask about or remove a contact-form enquiry. They are used to handle your journey enquiry. When the email service is connected, request details are emailed to the service team and the final decision is emailed to your supplied address. If email is unavailable, the request remains saved and the interface reports that the notification was not sent. The optional WhatsApp link opens WhatsApp with your details; you choose whether to send them.
Control over your requests
Visit My requests to remove unconfirmed requests without payment records or withdraw an enquiry. Confirmed bookings and records with payments require contacting the team for a removal request. Deleting a website record does not cancel a reservation agreed separately with a transport provider or remove messages you sent through another service. For questions about handling a request, contact info@blacktransfer.com.
Website statistics and price searches
We count page views by referral category (such as Google, Google Ads, ChatGPT or direct/unknown). These counts are not unique visitors, and may include automated traffic. No IP address, advertising click identifier or personal visitor identifier is stored in these statistics. A referral category is kept in session storage for this browser tab. Daily counts are retained for up to 400 days. When you request vehicle prices, the route addresses, journey options and displayed estimates are recorded for up to 90 days to understand requested services. We respect browser Do Not Track and Global Privacy Control signals for this collection. Search-engine keywords and private AI conversations are not available to us. Contact info@blacktransfer.com about a recorded route.
Hosting and external links
The website uses Sites hosting. Customer accounts use email and password or, when enabled, Google or Apple sign-in. Social sign-in shares a provider identifier, verified email and available name with this website. It does not grant access to your email messages, contacts or other files. Apple may supply a private relay email address. We use a necessary, secure session cookie that expires after 30 days. Passwords and private recovery codes are stored only as hashes; keep your recovery code private. Rate limiting uses short-lived hashed identifiers for abuse prevention. Your profile stores your first name, surname, postal address, email and phone so booking forms can fill them again. Issued invoices remain available in your account. Older bookings are linked only after ownership is verified. Contact info@blacktransfer.com to request profile correction or account deletion; booking, invoice and payment records may need to be retained for applicable accounting obligations. The live chat is provided by Tidio; messages and contact details you enter in the chat are processed through that service to handle your enquiry. Phone, email, WhatsApp and map links open their respective services, whose own privacy terms apply. No card details are collected by this website. Address-search text is sent to Google Maps to suggest places. Pickup and destination addresses are also sent to Google Maps to calculate driving distance. Choosing to remember contact details stores your name, email and phone on your device; untick that option to remove the saved contact details.